In June, Mike Blumenthal takes a deep look at customer complaints with a series of articles. View 5 Good Things About Customer Complaints. In an effort to understand how a business can better minimize the negative impact of consumer complaints and maximize the possible benefit of handling them well, GetFiveStars is conducting a number of …
Peg Corwin's insight:
The most complaints? Customer Service & Employee Behavior Causes 57% of them.